IT Engineer - Tier 2/3 Technical Support

Join Nanyang Tech as an IT Engineer and play a pivotal role in maintaining the reliability, security, and compliance of our specialized IT environments. This position offers a unique opportunity to provide advanced technical support (Tier 2/3) in a dynamic and innovative tech company based in Bali. As part of our IT team, you'll work closely with our global clients to ensure their IT systems run smoothly, and you'll have the chance to grow your skills in a supportive and challenging environment.

In this role, you'll be responsible for providing Tier 2/3 technical support, troubleshooting complex IT issues, and ensuring the smooth operation of our IT infrastructure. You'll work with a variety of tools and technologies, including Microsoft Azure, VMware, and various networking devices. This role is perfect for someone looking to advance their IT career in a supportive and collaborative team environment.

If you're a skilled IT professional with a passion for technology and a desire to make a real impact, we invite you to join Nanyang Tech. We offer competitive compensation, a comprehensive benefits package, and the opportunity to work in a vibrant and diverse tech community in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide Tier 2/3 technical support to our global clients, ensuring their IT systems run smoothly and efficiently.
• Troubleshoot and resolve complex IT issues, working closely with our clients to find the best solutions.
• Monitor and maintain our IT infrastructure, ensuring high availability and reliability.
• Work with our IT team to implement and manage our IT security measures, ensuring compliance with industry standards.
• Stay up-to-date with the latest IT trends and technologies, and apply this knowledge to our IT environment.
• Work with our IT team to develop and implement new IT solutions and improvements.
• Provide training and support to our IT team, helping them to grow and develop their skills.
• Work with our IT team to ensure our IT systems are backed up and recoverable in the event of a disaster.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT support, with a focus on Tier 2/3 technical support.
• Strong knowledge of IT infrastructure, including servers, networking, and storage.
• Experience with Microsoft Azure, VMware, or other cloud platforms.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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